Textual Chef · support
Support
One address, answered by the person who builds it: support@textualchef.com. There is no ticket form and no phone tree. Most replies go out within one working day.
Before you write
The answers below cover what people ask most. If yours is not here, write anyway. Include the email address on your account and, for a problem with one recipe, the recipe name or its link.
Account and subscription
- Every recipe is free. What does the subscription cover?
- The kitchen tools around the reference: the meal planner, the aisle-ordered shopping list, pantry lookup, recipe import, and recipe generation. Reading any recipe, in full, needs no account and costs nothing.
- How do I cancel?
- If you subscribed on the web, open Settings and choose Cancel Subscription. If you subscribed in the iOS app, cancel through Apple: Settings on your iPhone, tap your name, then Subscriptions. Apple owns billing for purchases made in the app, so we cannot cancel those for you.
- I want a refund.
- Within 30 days of your first payment, email us and you get a full refund. No form and no argument. Purchases made in the iOS app are refunded by Apple, at reportaproblem.apple.com; email us either way and we will help.
- I paid, but the app still says I am on the free tier.
- Sign in with the same account you paid on, then open Settings and choose Restore Purchases in the iOS app. Subscriptions follow the account, not the device, so a subscription bought on the web unlocks the tools in the app and the other way round. If it still does not, email us the address you paid with.
- Does one subscription cover my phone and my laptop?
- Yes. Sign in with the same account on each. Favourites, meal plans, the shopping list, and your pantry follow the account across devices.
Your data
- How do I delete my account?
- In the app, open Settings and choose Delete Account. That removes the account and the data stored against it. It is immediate and cannot be undone. Cancel an active subscription first, or it keeps billing.
- How do I stop the emails?
- Use the unsubscribe link at the foot of any of them, or turn email off in Settings. Messages about your account and your payments still send, because you need those.
- What do you collect?
- The privacy policy lists it. In short: the account address, what you save and plan, and anonymous usage data that tells us which parts of the app are worth keeping. There are no ads anywhere and we do not sell anything to anyone.
Recipes
- A recipe looks wrong.
- Tell us. Use Suggest Changes on the recipe itself, or email the recipe name. Corrections reach every copy at once, on the site, in the app, and in the book.
- Can I ask for a recipe?
- Yes, by email. Subscribers can also generate one in the app: search for the dish, and if the reference does not have it you are offered the option to create it.
Textual Chef is made by Press Start Studios LLC. See also the about page, the terms, and the privacy policy.